TowingBossPro Blog — Driver App & Routes

Reviewing Driver Days With Reports: Calls, Hours, and Completed Tows

At the end of a long week, it is easy to remember the disasters and forget the rest. The recovery that ate a whole afternoon, the transport that got bumped twice, the customer who called five times. What is harder to see from memory is the pattern: which days run smoothly, which trucks are overloaded, which calls keep going wrong.

Phone Habits for Tow Drivers on a Live Scene covered safe habits on scene. This article steps back to the office and looks at the days after they are done.

What You Have to Work With

Every call in TowingBossPro carries a category, a driver and truck, a pickup and drop-off, and a start and complete. Drivers clock in and out on the time clock. Invoices and payments are tied to calls. Reports and the call history give you a way to look back at what happened.

None of that data exists if drivers do not use the app. That is one more reason the habits matter: start, complete and the time clock are the raw material for every review.

Clean data takes a few weeks to build after switching. Do not draw big conclusions from the first month, when drivers are still forming habits and some calls were tapped late.

Look at Calls by Category

A week where half the calls were roadside is different from a week of heavy recoveries. Looking at completed calls by category shows what kind of work you are actually doing. Light-Duty Tows, Heavy-Duty Tows, Roadside, Accident and Recovery, Impound and Storage, and Transports each have their own pace and their own revenue.

That view helps with decisions like whether you need another service truck for roadside, or whether transports are worth pursuing more.

It also helps with staffing. If accident and recovery calls cluster on certain nights, that is when you want your most experienced recovery driver on call.

Look at the Board Day by Day

The Scheduled list by truck and day shows how calls were spread. If one truck routinely has twice the calls of another, that is a dispatch pattern to fix, not a driver problem. If certain days always fall apart, look at what came in on those days.

Comparing calls completed against the hours on the time clock gives a rough sense of how full each shift was. Long hours with few calls might be waiting at scenes, long transports or a slow day. The notes explain it.

Review, Do Not Police

Reports are for improving the operation. A driver whose calls look slow might be the one you send to every difficult recovery. Ask before assuming. Most of the time the explanation is in the call notes.

Share what you learn with drivers. If the review shows that a certain shop always causes delays because the drop instructions are wrong, fix the location notes and tell the drivers it is fixed. That shows the review is about making their day easier.

Drivers who see reports used fairly are more willing to tap start and complete accurately. Drivers who see them used to punish will find ways to make the numbers look good instead of true.

Spot the Money Leaks

Reports also show what is not getting billed. Completed calls without invoices, invoices without payments, and storage vehicles whose days are piling up all show where money is stuck. Payment follow-ups go out automatically, but the owner should still review what is outstanding.

Commercial accounts deserve their own look. An account that sends a lot of calls but pays slowly is worth a conversation.

Storage deserves its own look as well. Vehicles that have been on the lot a long time are tying up space, and the storage days added to their invoices are only money if someone eventually pays them.

A Weekly Habit

Pick a time each week, Monday morning is common, and look at the prior week: calls by category, the board by truck, hours, and what is unbilled. Fifteen minutes is enough to catch most problems before they become habits.

See how reports connect to the driver app and the rest of the platform on the Tow Truck Driver App page.